Refund policy

Return Policy

Note: This store is operated by Tornado Sports Limited under the brand Tornado Moto.

Goods to be returned to us within 30 days from the date of delivery.

•    Items must be returned in the original, undamaged, manufacturer's packaging.
•    Items contained within this packaging must be in original condition.
•    Items must be received by Tornado Moto operated by Tornado Sports Limited within 30 Working days of being shipped.
•    Part numbers on the returned items must be legible and undamaged.
 
EXCHANGE/RETURN TIME FRAME
1.    You can exchange for the same articles in different sizes and colors as well as exchange with different articles but the difference in the amount has to be paid by the customer. However, the exchange will be dependent on the availability of the product.

2.    If you want to exchange a product due to size or color, Tornado Moto operated by Tornado Sports Limited will be happy to assist you.

3.    A flat rate GBP 5 return freight charge applies to all exchanges to cover the cost of returning the exchanged goods to you.

4.    If you’re original order qualified for the “Free Shipping" a freight fee equivalent to the original postage cost incurred by Tornado Moto operated by Tornado Sports Limited.  Will apply and be deducted from the refund amount.

5.    Tornado Moto operated by Tornado Sports Limited asks that you allow up to 5 business days for us to process and ship your exchange or process your refund once your return has been received in store.

6.    For refunds, 3 business days should be allowed from the date Tornado Moto operated by Tornado Sports Limited initiates’ refund. (Some delays may be experienced by movement of funds between various financial institutions)

7.    (Time periods for items being returned to us can vary depending on your location, and shipping method you choose. Please allow us extra time to process your refund/exchange in this case).

Our Return Address:
Tornado Moto operated by Tornado Sports Limited 
150, 152 Great South-West Rd, Cranford,
Hounslow TW4 6FD,
UNITED KINDOM 
info@tornadomoto.co.uk
+447774936169

Refund Policy

At Tornado Moto operated by Tornado Sports Limited, your satisfaction is our top priority. We are committed to providing a smooth, hassle-free refund process for our valued customers. If you're not completely satisfied with your purchase, we're here to make it right.

Eligibility for Refunds

Refunds are available within 30 days of purchase or delivery (whichever is later).

Note: We accept returns for both defective and non-defective products and our 
refund processing time is only 3 days

Please contact our customer support team to initiate a refund request at info@tornadomoto.co.uk

Our Smooth Refund Process

We’ve designed our refund process to be simple, transparent, and fast:

  1. Contact Us: Reach out to our support team with your order details via email.

  2. Verification: We’ll quickly review your request and confirm eligibility.

  3. Refund Issued: Once approved, we process refunds within just 2 days. The full amount will be returned to your original payment method.

We proudly refund our valued customers the complete purchase amount (excluding any non-refundable shipping fees, unless the issue was due to our error).

Exceptions

  • If the refund is due to our error (e.g., wrong item shipped or defective product), we will also reimburse any associated return shipping costs.

  • For all other cases, return shipping costs are the responsibility of the customer.

Contact Us

Have questions about your refund? Our friendly support team is here to assist you promptly:

Thank you for choosing Tornado Sports Limited. We truly value your trust and look forward to serving you again!